COVID-19

UPDATED 7-23-2020

The Atchison County Health Department has requested all Atchison County Businesses to comply with employees and customers wearing masks. Citizens Bank & Trust is committed to following this mandate and requests that all customers entering our facilities to please wear a mask. However, with this change, Citizens Bank & Trust does reserve the right to ask any and all customers to remove their mask for identification purposes. Citizens Bank & Trust will continue to focus on servicing our customers and the health and well-being of our employees, customers, and our communities.

 

What can CB&T customers expect?:

 

For the foreseeable future, our Rock Port and Mound City facilities will continue to serve our customers inside in our lobbies and via our drive-thru lanes. Masks will be required inside both of our facilities. Teller lines have Sneezeguards in place and all customers will need to adhere to Social Distancing guidelines of 6 feet inside our facilities. Both of our locations will stay committed to cleaning and disinfecting all high traffic areas throughout each day.

 

If you do not feel comfortable coming into our facilities, CB&T would like to encourage our customers to continue to use the resources below to meet your banking needs, as these resources best meet the CDC-Recommended Social Distancing Protocol:

– CB&T’s Online Banking Service allows you to bank with us when you want, where you want, 24/7.

– If you are not currently enrolled in our online banking services, please give us a call in Rock Port at 660-744-5333 or in Mound City at 660-442-3800.

– CB&T customers can also dispense cash out of our ATM’s at both of our locations.  As an added safety measure, our ATM’s are being cleaned and sanitized throughout each day.

– CB&T customers can contact our Rock Port Branch Monday thru Friday from 8:00 am to 5:00 pm and each Saturday from 8:30 am to 12:00 pm.  Our Mound City Branch can be contacted Monday thru Thursday from 8:00 am to 4:00 pm, every Friday from 8:00 am to 5:00 pm, and each Saturday from 8:30 am to 12:00 pm.

 

PLEASE REMEMBER, CB&T WILL NEVER CALL YOU AND ASK FOR YOUR SOCIAL SECURITY NUMBER, USER NAME, PASSWORD OR PIN. Customers need to stay vigilant and be aware that cyber criminals prey on consumers during turbulent times. If you receive a call from anyone asking for your personal information, even if it does appear to be from our bank, please do NOT give it to them. Those wanting to do harm to others have the ability to spoof phone numbers.

CB&T customer deposits are protected by FDIC Insurance as we continue to be a strong, well capitalized bank. We have a strong balance sheet and we have the liquidity necessary to withstand volatility in the market.

CB&T remains fully committed to serving our customers and our communities to meet all of your banking needs. We will continue to do our part to slow the spread of COVID-19 to mitigate any risk of illness to you, your family, our employees, and our communities. Thank you for continuing to trust CB&T with all of your banking needs.

 

 

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